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Need Help With BoltGrab 2.0?

Everything you need to get set up, connect your browser, and troubleshoot common issues — fast.

Quick Setup
Bridge Config
Troubleshooting
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Quick Setup Guide

Get BoltGrab 2.0 running with your browser in under 2 minutes.

  1. Download and install the BoltGrab 2.0 desktop application.
  2. Launch the app — the local bridge server starts automatically.
  3. Go to Browser Integration in the sidebar and click Auto Install next to your browser.
  4. Restart your browser when prompted.
  5. Open the extension popup and confirm the status shows ● Online.
Local Bridge Configuration

The bridge connects your browser extension to the desktop app over a local server.

Default Bridge Endpoint
http://127.0.0.1:32145

If you changed the port inside the desktop app's Settings, update the same value in the extension's Options page.

The bridge only listens on localhost — it is not accessible from outside your computer.

Troubleshooting

Common Issues & Fixes

Most issues are solved in under 30 seconds. Find yours below.

Issue What To Do
Extension shows Offline Make sure the BoltGrab 2.0 desktop app is running. Go to Browser Integration and confirm the bridge shows Active. Check that your firewall isn't blocking 127.0.0.1:32145.
Send Page does not work Refresh the target page, then reopen the extension popup. Verify the bridge URL in extension Options matches exactly what's shown in the app. Try disabling and re-enabling the extension.
Context menu item missing Go to your browser's extension manager, find BoltGrab, click Remove, then reinstall. Verify that context menu permissions are granted when prompted during install.
No media detected on page Make sure the BoltGrab app is open and active before loading the page. Try a compatible page with embedded video. Some streaming platforms block detection — try right-clicking the video element directly.
Auto Install button fails Close your browser completely before clicking Auto Install. If it fails, use Manual Setup to install the extension from your browser's extension store directly.
Download speed is slow Open Settings and increase the thread count for multi-part downloads. Make sure no speed limit is set in the Speed Limiter section. Check your network connection using the built-in Speed Test on the Dashboard.
License key not working Check your email (including spam folder) for the license key delivery email. Ensure you're entering it exactly as received. If issues persist, contact support@boltgrab.com with your order number.
Browser Extensions

Installing Extensions Manually

If Auto Install doesn't work for your browser, you can set up any extension manually in minutes. Open Browser Integration in the app and click Manual Setup for step-by-step browser-specific instructions.

🌐
Chrome Web Store
v2.2.0 · Chrome & Brave
 🔵
Microsoft Edge Add-ons
v2.2.0 · Edge
 🦊
Firefox Add-ons
v2.2.0 · Firefox
Browser Integration Panel
💬

Still Need Help?

Our support team typically responds within a few hours. Include your OS version, app version, and a description of the issue for the fastest resolution.

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Average response time: under 4 hours